Customer Service Lessons from Jeff the Mailman

Understanding the Value of Customer Feedback

Do you know how your customers rate your service? To accurately gauge customer service it is not enough to rely on internal goals and metrics. You must understand how customers perceive your team and what they expect. Then you can adjust your operation as necessary to align with both organizational and customer demands.

Participants will learn to:

• Conduct effective customer satisfaction surveys.
• Review various tools and methods for collecting feedback.
• Prioritize suggestions that will make a difference.
• Communicate your success.

In this interactive session,